Services Policy

Welcome to Eiors Company. By engaging with our services, you agree to comply with the terms outlined in this Services Policy. This policy governs the provision of our web development and digital marketing services related to eCommerce platforms such as Amazon, eBay, and Walmart.

1. Services We Offer

Eiors Company provides specialized services including but not limited to:

  • Web development and store setup for Amazon, eBay, and Walmart seller accounts

  • API integrations and backend solutions

  • Store design, product listings, SEO optimization

  • Paid advertising (PPC) and organic marketing strategies

  • Analytics, performance tracking, and reporting

  • Branding, content creation, and marketplace compliance support

2. Service Onboarding & Requirements

Before starting a project, clients must:

  • Provide all required documentation, content, and access credentials

  • Fill out a project questionnaire or scope document (if applicable)

  • Agree to a written proposal, estimate, or contract outlining deliverables and pricing

Delays in providing necessary materials may affect timelines and project quality.

3. Payment Terms

  • A deposit or upfront payment may be required before work begins

  • Invoices are due upon receipt unless otherwise specified

  • Late payments may incur interest or result in service delays or suspension

  • Accepted payment methods: [e.g., Bank Transfer, PayPal, Credit Card, etc.]

Custom projects will follow milestone-based payments as outlined in the project agreement.

4. Revisions and Approvals

  • Clients are entitled to  revisions per project phase unless otherwise stated

  • Additional revisions or scope changes may incur extra charges

  • Client approvals must be provided in writing (email or signed document) before moving to the next phase

5. Turnaround Time

  • Turnaround time varies depending on project scope and client responsiveness

  • Estimated timelines will be provided during the proposal phase

  • Any changes to scope or delay in feedback may extend delivery dates

6. Client Responsibilities

Clients agree to:

  • Provide timely feedback and approvals

  • Ensure the accuracy of all content and materials provided

  • Maintain active communication throughout the project duration

  • Comply with the rules and policies of third-party platforms (Amazon, eBay, Walmart)

7. Support & Maintenance

  • Post-project support is available for 14 days after delivery

  • Ongoing maintenance or support can be provided through a separate agreement or monthly retainer plan

  • Emergency support may incur additional charges outside regular business hours

8. Refund & Cancellation Policy

  • Due to the customized nature of our services, refunds are generally not offered once work has started

  • If a client wishes to cancel a project, written notice is required

  • Work completed up to the date of cancellation will be billed accordingly

  • Unused hours or services in retainer packages may not roll over unless stated in the contract

9. Intellectual Property

  • Upon full payment, clients receive ownership of final deliverables (code, designs, content) unless otherwise agreed

  • Eiors Company retains the right to showcase completed projects in our portfolio unless a written NDA is in place

10. Confidentiality

All client information, business data, and project details will be kept strictly confidential and not shared with third parties, except when necessary to complete the service or as required by law.

11. Limitation of Liability

Eiors Company shall not be liable for:

  • Losses due to misuse or unauthorized access of third-party platforms

  • Revenue loss, data loss, or platform account suspensions not directly caused by our actions

  • Any indirect or consequential damages arising from service use

12. Amendments

We reserve the right to update this Services Policy at any time. Changes will be effective upon posting to our website or notifying clients via email.

13. Contact Information

For questions or concerns about this policy, please contact:

Eiors Company
Email: business@eiors.com

Website: www.eiors.com